Privacy policy
At Solvia, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the collection and use of information in accordance with this policy.
When you visit our website, we automatically collect certain information about your device, including your browser type, IP address, time zone, and how you interact with the site. This may include pages you view, links you click, and how you navigate through the site. We collect this information using cookies and similar technologies to improve your experience and better understand how customers use our site.
When you make a purchase or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, payment details, email address, and phone number. This information is used to process your orders, arrange shipping, provide order confirmations, and communicate with you about your purchase. We may also use your information to screen orders for potential risk or fraud.
Solvia uses your information to provide and improve our services. This includes fulfilling orders, sending updates about your purchase, responding to customer inquiries, and improving our website performance. We may also use your email to send you promotional offers or product updates, but you can opt out of these communications at any time.
We may share your information with trusted third party partners who help us operate our business, such as payment processors, shipping carriers, and website hosting providers like Shopify. These partners only use your information as necessary to perform their services. We may also share information when required by law or to protect our rights.
We take reasonable precautions to protect your personal information and ensure it is not lost, misused, accessed, or disclosed without authorization. Payment information is processed securely through encrypted systems, and we do not store full credit card details on our servers. While we take security seriously, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
You have the right to access, update, or request deletion of your personal information. If you would like to exercise these rights, you can contact us directly. Depending on your location, you may also have additional rights under data protection laws.
Our website is not intended for individuals under the age of majority in their state or country, and we do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and your continued use of the site means you accept those changes.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: support@trysolvia.com
Website: trysolvia.com