Shipping policy
Solvia partners with major international shipping carriers such as FedEx, DHL, UPS, EMS, and other trusted providers who work alongside local couriers. This allows us to ship directly to your door and offer reliable worldwide delivery. All orders are subject to payment verification and approval before shipping, which may take a few days. In some cases, orders with incorrect billing details or those requiring additional verification may be delayed or canceled to help prevent fraud.
After an order is placed, we typically require 2 to 5 business days to process and prepare it for shipment. During peak seasons, holidays, or periods of high demand, processing times may extend up to 10 business days. Once your order enters the shipping process, we are unable to make any changes, including updates to the delivery address. Orders are shipped only on business days, and you will receive a confirmation email once your order has been dispatched. If your order includes multiple items, they may arrive separately due to different fulfillment locations.
All orders include tracking. Once your package is shipped, you will receive a tracking number by email. Please note that tracking updates may take a few days to appear depending on the carrier. If your order was placed more than five business days ago and you have not received tracking information, we recommend reaching out to our support team for assistance.
Delivery times vary depending on your location and are provided as estimates only. Orders within the United States typically arrive within 6 to 12 business days. Shipments to Canada and Europe usually take 10 to 14 business days, while orders to Australia and New Zealand may take between 10 and 21 business days. Deliveries to Mexico, Central America, and South America can take approximately 15 to 30 business days. These estimates do not include processing time and may be affected by external factors beyond our control.
While we do everything possible to ensure timely delivery, Solvia is not responsible for delays caused by customs clearance, severe weather, holidays, labor disruptions, or other unforeseen circumstances. International orders may also be subject to import duties, taxes, or customs fees once they arrive in the destination country. These charges are determined by local authorities and are the responsibility of the customer. If a shipment is refused and returned, the customer will be responsible for any associated fees and return shipping costs.
Solvia is not responsible for lost, stolen, or damaged packages once they have been marked as delivered by the carrier. If your tracking information shows that your package was delivered but you have not received it, you should contact the shipping carrier directly to file a claim. We rely on the carrier’s delivery confirmation and timestamp when reviewing any claims, and failure to report an issue promptly may affect the outcome.
It is the responsibility of the customer to ensure that all shipping information is entered correctly at checkout. Because orders are processed quickly, we are unable to make changes after an order has been submitted. If an incorrect address is provided and the order has already been processed, we cannot retrieve or reroute the shipment.
We value your feedback and are always looking to improve your experience with Solvia. If you have any questions, concerns, or feedback, please contact us at: