Refund policy

At Solvia, we want you to feel confident in every purchase. We understand that shopping online can be uncertain, so we aim to make the return and refund process simple, fair, and stress free. If you are not satisfied with your order, we accept returns and exchanges within 30 days of purchase, provided certain conditions are met.

To be eligible for a return or exchange, the item must be unused, in its original condition, and free from any signs of damage or wear. All original packaging must be intact, and the product must not be customized or altered in any way. Any visible damage or missing packaging may affect eligibility for a return. Requests made after 30 days of purchase will not be accepted.

Some items are not eligible for return, including products that are considered personal use, sanitary, hazardous, or otherwise restricted. To complete a return, proof of purchase such as your order confirmation or receipt will be required.

If you would like to request a return or exchange, please contact our support team at support@solvia.com with your order number and reason for the request. Our team will review your request and provide instructions based on the guidelines outlined in this policy.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for higher value items, as we cannot guarantee that returned items will be received.

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be issued to your original method of payment. Please allow a few business days for your financial institution to process and post the refund. If you have not received your refund after this period, we encourage you to contact us so we can assist further.

Solvia also offers a lifetime product warranty. If your item arrives damaged, defective, or of poor quality, we will provide a replacement at no additional cost. This warranty is designed to ensure you receive a working product and does not apply to refunds for damaged or defective items, as replacements will be issued instead.

If you receive a damaged or defective item, you must contact us within 48 hours of delivery. We rely on carrier tracking and delivery confirmation when reviewing claims, and delays in reporting may affect our ability to resolve the issue.

For gift purchases, if the item was marked as a gift and shipped directly to you, you may receive a store credit for the value of the return once it has been processed.

We value your feedback and are always working to improve your experience. If you have any questions, concerns, or feedback, please contact us at:

Email: support@trysolvia.com
Website: trysolvia.com